Here are some potential reasons why you did not receive Letterloop emails:
Members have duplicate email addresses
Please check your Member list and make sure that there are not duplicate emails. If there are, please remove them.
If you want to use duplicate emails for different members of the same household/group, you can do this by adding +[name]@gmail.com to accomplish this. For example, if Bob = bob111@gmail.com, Chris = bob111+chris@gmail.com
After you resolve this, to resend the issue to your group, tap the ... for each issue and Share with new recipient. Place all your members in and resend.
Members have bad email addresses
Please check that all email addresses in your Member list are valid email addresses.
If you find an invalid email address, go ahead and delete it.
After you resolve this, to resend the issue to your group, tap the ... for each issue and Share with new recipient. Place all your members in and resend.
Spam
It's possible the email went to Spam. Please check.
If you find it there, please contact us so we can remove you from our Spam suppression list.
Bounce
Your email address may have bounced.
Please contact us and we can assist further.
Wrong Email Address
The email you are looking at may not be the right email attached to a Letterloop. Please reach out for further assistance or ask your Admin to check.
I solved the issue, now what?
Resolving the above issues will solve all future delivery issues. You're now good to go!