If you’ve paused your Letterloop account and noticed you’re still being charged, this is expected behavior. Below is an explanation of why this happens and what your options are.
When you pause your Letterloop account, your subscription remains active. Pausing is designed for customers who plan to return and want to keep everything intact.
Many users pause for temporary reasons, such as:
Taking a break
Seasonal usage
To support this, we continue maintaining your account and data while it’s paused.
Pausing your account:
Stops active usage and deliveries
Keeps your subscription active
Preserves all your data and settings
Allows you to resume instantly without setup
Keeping your subscription active allows us to:
Securely store your data
Preserve your account history and configurations
Ensure a seamless experience when you resume
This is why billing continues during a pause.
Canceling your subscription is different from pausing.
If you cancel:
Your subscription will stop
Your data will eventually be permanently deleted
Your account cannot be restored once data deletion occurs
If you’re unsure whether you’ll return, pausing is the safer option.
If you want to…
Choose this
Take a short or temporary break | Pause |
Keep all your data safe | Pause |
Stop all charges permanently | Cancel |
You’re sure you won’t return | Cancel |
If you’re unsure whether to pause or cancel, our support team is happy to help you choose the best option for your situation.
