Applies to: iPhone/iPad
Who this is for: Anyone using the Letterloop iPhone or iPad app, regardless of Letterloop role.
Use these steps to get a Letterloop screen scrolling again. You do not need to enable a special iOS permission for scrolling.
The current Letterloop app requires iOS 17 or later on iPhone, or iPadOS 17 or later on iPad.
There is no Letterloop-specific iOS 18 setting or scrolling permission to turn on.
Close any open menu, sheet, or keyboard, then try scrolling the page again.
Leave the screen and reopen it. If another Letterloop screen scrolls normally, note the title of the screen that remains stuck.
From Home, tap the gear icon, choose Version → Check for Updates, and install the update if one is offered. If the check reports an error, open the App Store, search for Letterloop, and install any available update.
Force-quit Letterloop, then reopen it and return to the same screen.
Restart the iPhone or iPad if the problem continues.
Expected result: The screen responds to a vertical swipe and you can reach the controls or content below it.
If one screen still will not scroll after the recovery steps, send the details that identify that exact state:
From Home, tap the gear icon → Version and record the App Version.
Return to the settings list and choose Contact Us. If that list also will not scroll, email [email protected] from the address on your Letterloop account.
Include the iPhone or iPad model, iOS or iPadOS version, Letterloop app version, screen title, the action you were trying to complete, whether other Letterloop screens scroll normally, and the approximate date, time, and time zone. Add a short screen recording only if it is privacy-safe.
Keep recordings private: Do not include passwords, authentication codes, invite or reply links, private share links, or another person's private information.
