Applies to: Web, iPhone/iPad, Android, Email
Use Contact Us inside Letterloop when you can. It keeps your question close to the product context. If you cannot open Letterloop, email [email protected].
The email used for your Letterloop account
Whether you are using web, iOS, or Android
The Letterloop or issue name involved
What you expected and what happened instead
The approximate date and time
A screenshot when it helps, with unrelated personal information hidden
For billing, the provider shown on the receipt or subscription screen
Your password or a sign-in link
Full payment card or bank details
Another member's private account information
Private share links unless support specifically needs one to investigate
For an account change, contact us from the account email when possible. For an App Store or Google Play charge, include the store and purchase date, but do not send full financial details.
