Applies to: Email, Web, iPhone/iPad, Android
Who this is for: Anyone expecting a Letterloop email. Every member can check their own inbox and notification preferences; an Owner or Admin is needed to confirm another member’s address or the Letterloop’s delivery settings.
The next check depends on the email type. For example, readers do not receive reply reminders, while a magic link goes to the account email entered on the sign-in screen.
Sign-in magic link or password reset
Invitation
Reply reminder
Comment notification
Delivered Issue
Search all folders for Letterloop or [email protected].
Check spam, junk, promotions, and any inbox rules.
Confirm that the Letterloop member email matches the account you use.
For comments or reply reminders, review that category's frequency and confirm its Email delivery switch is on.
If you previously chose Unsubscribe in a Letterloop email or marked Letterloop as spam, invitations, reminders, comment alerts, and delivered Issues may be blocked even when Email is on. Magic links and password resets are requested account emails, so request one fresh message after the two-minute wait. If other mail still does not arrive, ask support to check the address's delivery status.
For a sign-in link or password reset, request the email once, then wait at least two minutes before requesting again. Repeated requests during that window may still show a success screen but will not send another email. After waiting, request one new email and use the newest message.
If Letterloop says you made too many requests, wait a few minutes before trying again.
Note: Magic links, password resets, and invitations are account messages rather than optional comment or reminder alerts. If those are missing, focus on the email address, newest link, spam filtering, and inbox rules.
Reply reminders go only to unsubmitted contributors, not readers.
Comment notifications depend on comments being enabled and your notification settings.
Delivered Issues go to all members when at least one Contributor replied. If nobody replied, Letterloop does not send an empty Issue; it deletes that Issue and pauses the Letterloop.
Issue Delivery controls whether the Issue email is addressed individually or as a group chain. Response Delivery can send replies one by one before the deadline, so search for the Letterloop name as well as the final Issue subject.
Add [email protected] to your contacts or allowed senders if your email service is filtering Letterloop messages.
Expected result: You either find the message, identify the role, notification, or delivery setting that explains why it was not sent, or have the details support needs to trace it.
Use Contact Us or email [email protected] with the recipient email, email type, Letterloop name, and approximate send time. Never forward an active sign-in link or your password.
