Applies to: Web, iPhone/iPad, Android
Who can do this: The account holder completing the purchase. A plan covers the Letterloops that account owns.
Use one of the payment methods shown at checkout. The available choices depend on the account, location and currency, and the device or browser used for the purchase.
Letterloop opens a secure inline checkout. Under Payment details, the checkout shows the compatible methods for that purchase. It may show a credit or debit card form plus eligible options such as Apple Pay, Google Pay, PayPal, or a local payment method.
Apple Pay appears only when it is enabled for the transaction and the checkout is open on a compatible Apple device or browser.
Google Pay appears only when it is enabled for the transaction and the checkout is open on a compatible Android device, Chromebook, or Chrome browser.
PayPal and local methods appear only for supported countries, currencies, and purchase types.
If a method is not shown, it is not available for that checkout. Choose another displayed method.
iPhone/iPad: An in-app subscription is an App Store purchase charged to a payment method on the Apple Account used in the App Store. This is different from choosing Apple Pay in a web checkout.
Android: An in-app subscription is a Google Play purchase charged to a payment method on the Google Account used in Google Play. This is different from choosing Google Pay in a web checkout.
The App Store or Google Play purchase sheet is the source of truth for the methods available to that store account.
Confirm where the purchase is being made. On iPhone/iPad or Android, also confirm that the store is using the intended Apple Account or Google Account.
For Apple Pay or Google Pay on the web, use a compatible device or browser and finish setting up the wallet before reopening checkout.
Choose another method that the checkout displays, or follow the checkout or app store's onscreen steps to add or update a payment method.
If a payment attempt is unclear, check for a receipt before trying again. Contact support with the platform, payment-method name, and visible error text, but never send a full card number or banking details.
Keep the purchase receipt.
Open Subscription in Letterloop. On the web, use the sidebar. On iPhone, iPad, or Android, open account settings and select Subscription.
Expected result: Subscription shows the active plan and where it is managed.
If a valid mobile purchase is missing, use Restore Purchases before buying again.
