Applies to: Web, iPhone/iPad, Android
Who this helps: Owners deciding which Letterloops are covered, and Admins, Contributors, or Readers wondering whether they need their own plan.
Use one current account-level plan for every Letterloop you own. People who belong to a covered Letterloop participate under its Owner’s coverage and do not subscribe separately.
Current monthly, annual, and Lifetime plans are account-level. They cover every Letterloop owned by the purchasing account.
Members are included. Admins, Contributors, and Readers do not need separate plans to participate, and there is no 50-member subscription cap.
Legacy plans are different. An older Letterloop-specific subscription or Lifetime plan covers only its sponsored Letterloop.
You own a family Letterloop and a book-club Letterloop: one current account-level plan covers both.
You are an Admin, Contributor, or Reader in a Letterloop owned by someone else: that Letterloop uses its Owner’s coverage, not your personal plan.
You pause one Letterloop you own: your account-level plan stays active, and your other owned Letterloops remain covered.
A Letterloop can still have an older subscription stored against that specific Letterloop. The payer may be different from the current Owner after an ownership or email change. This legacy coverage does not automatically extend to every Letterloop the payer or Owner has.
If the product shows Your Letterloop is on a Legacy Subscription, treat that plan as Letterloop-specific until you switch or support confirms otherwise.
Transferring Letterloop ownership and transferring a subscription are separate actions. A current account-level plan covers the Letterloops owned by the subscribed account, so confirm the new Owner’s coverage before the next Issue. A legacy subscription may remain attached to its sponsored Letterloop instead.
Sign in with the Letterloop account that purchased the plan.
Open Subscription and confirm that the plan is active. For an App Store or Google Play purchase, use the restore and management steps for that store.
If one Letterloop you own still asks for a sponsor, follow the subscription-not-active troubleshooting steps.
Contact support before purchasing another plan. Include the affected Letterloop name and the store or provider used for the existing purchase.
Expected result: Every Letterloop owned by the subscribed account is covered, while members can participate without buying a separate plan.
