Why am I still charged while my Letterloop is paused?

Applies to: Web, iPhone/iPad, Android

Who can do this: Owner or subscriber

Pausing does not cancel billing

Pausing a Letterloop stops its active cycle, but it does not cancel a subscription with Paddle, Stripe, the App Store, or Google Play.

What pausing does

• Deletes the active unsent issue

• Keeps delivered issue history

• Keeps Letterloop settings

• Creates a new issue immediately when the Letterloop is resumed, using its configured reply window

• Does not pause other Letterloops owned by the same account

Note: The subscription remains attached to the owner account while the Letterloop is paused.

Stop a recurring charge

1. Identify the provider shown on your receipt or Subscription page.

2. Open Manage Subscription for Paddle or Stripe, App Store subscriptions for iOS, or Google Play subscriptions for Android.

3. Cancel the Letterloop renewal with that provider.

4. Review the provider confirmation.

If the charge is unexpected

Check for another Letterloop account or billing provider before purchasing or canceling again. Contact support with the provider, charge date, and account email, but never send full payment details.

Related articles

• Manage or cancel your subscription

• Subscription not showing as active

• Delete your Letterloop account

• Contact Letterloop support