Pause or reactivate a Letterloop

Applies to: Web, iPhone/iPad, Android

Who can do this: Owner or admin

What pausing does

• Deletes the active unsent Issue and its in-progress content.

• Stops future Issue cycles until the Letterloop is reactivated.

• Keeps delivered Issue history.

• Keeps the Letterloop's members, questions, Sections, theme, and settings.

• Does not cancel or change a paid subscription.

Note: An unsent Issue removed by pausing cannot be recovered through the Letterloop. Save anything important before confirming.

Pause the Letterloop

1. Open the Letterloop settings or its pause control.

2. Review the warning about the active unsent Issue.

3. Confirm the pause.

4. Return to the Letterloop and verify that it is marked paused.

Reactivate the Letterloop

Reactivating creates a new Issue immediately using the Letterloop's configured reply window. Review that Issue after it is created so its prompts and delivery date are what you expect.

1. Open the paused Letterloop.

2. Choose the option to reactivate or resume it.

3. Review the configured reply window and upcoming content.

4. Confirm the reactivation.

Why Letterloop can pause automatically

If an Issue reaches delivery with no replies, Letterloop deletes the empty Issue and pauses the Letterloop. Reactivate it when at least one contributor is ready to participate.

Billing is separate

Pausing controls Issue creation, not renewal. To stop a recurring charge, cancel the subscription with Paddle, Stripe, the App Store, or Google Play as shown for your account.

Related articles

• Set the schedule, reply window, and delivery date

• Start an Issue manually

• Why am I still charged while my Letterloop is paused?

• Manage or cancel your subscription

• Delete a Letterloop